Intellectual Property Policy

At silkgala, we take intellectual property (IP) very seriously. We are fully committed to protecting the rights of third-party IP owners and have a zero-tolerance policy against counterfeiting and infringement.

We regularly review product listings to detect and remove content that may infringe IP rights. However, due to the large number of products and providers on our platform, we cannot always identify all potential infringements. We strongly encourage customers and IP holders to notify us promptly if they believe their rights have been infringed.

Eligible Complaints

 We accept complaints regarding the following:

Trademark Infringement: Unauthorized use of identical or similar trademarks on related products.

Patent Infringement: Unauthorized use of granted utility or design patents.

Copyright Infringement: Unauthorized use of content, images, or works (such as books, software, or music).

How to Submit a Complaint

 To report infringement, please submit a complete notice of infringement claim to our team via email: service@silkgala.com

Upon receipt, we will promptly investigate. If your claim is valid, we will take the appropriate action outlined below.

Actions We May Take

 If a listing is found to infringe intellectual property rights, we may:

1.Remove the infringing content or product listing.

2.Notify the seller or supplier and share your contact information to resolve the issue.

3.Restrict selling privileges and withhold funds from the responsible party.

4.If infringement is confirmed or established by law, we will destroy the infringing inventory under our control.

Our Commitment

 We are committed to maintaining a respectful and legally compliant environment for our users and creators. By working together, we can ensure Silkgala remains a safe and secure platform for everyone.

Please feel free to contact us with any questions regarding intellectual property rights. Thank you for helping us maintain the integrity of our platform.